Rob Raymond versus the
Hurricane Irma aftermath chaos: Rob wins!
How plucky South Florida businessman Rob Raymond and his staff at Doctor's Toy Store dealt with the aftermath of Hurricane Irma: by showing his clients what genuine customer service looks like. *SPONSORED POST*
How plucky South Florida businessman Rob Raymond and his staff at Doctor's Toy Store dealt with the aftermath of Hurricane Irma: by showing his clients what genuine customer service looks like. *SPONSORED POST*
My last blog post on Doctor's Toy Store CEO and President Rob Raymond was on July 11th, 2017, titled, "How plucky South Florida businessman Rob Raymond of Doctor's Toy Store used his humorous-but-hard-working personality to battle past adversity in a very competitive industry, and a city's bureaucratic avalanche of Red Tape, and got the last laugh. @drstoystore *SPONSORED POST*
How plucky @drstoystore CEO Rob Raymond used his zeal for delivering great #CustomerService to get the #LastLaugh.😊 https://t.co/kYmXpwaSIm pic.twitter.com/DfNnb858kR
— HallandaleBeachBlog (@hbbtruth) July 15, 2017
Over the past several years
I've taken time every so often to share with you dedicated readers of the blog a
little bit of news and shared insight about my hard-working and humorous friend, Rob
Raymond, Founder and CEO of Doctor’s Toy Store in Hallandale Beach.
His very successful business
continues to be Florida's largest Medical Showroom precisely because
of his team's combination of solid, experienced professionalism and
excellent pro-active customer service, giving doctors and medical practice
groups in Florida and around the world not only the quality medical equipment
they want at discount prices, but leveraging those many years of experience to
give clients valuable insight into what their future plans might want to
include.
Sound advice from people
who KNOW what they’re talking about.
Rob is the hardest-working business person I've met
the last 13-plus years in South Florida.
It's not even close.
I wanted to see how they were coping during the trying times that saw so many other South Florida businesses of every size and shape, quite literally, throwing their hands up in despair, and declare they’d take the whole week off rather than navigate their way thru the myriad problems associated with a lack of electricity, air conditioning and Internet in hot and humid South Florida.
But not Doctor’s Toy Store.
In
tough times, properly-motivated people work smarter and take full advantage of
their competitors who lack resolve, flexibility or genuine concern about their clients welfare.
I
can tell you from first-hand experience that DTS is positively loaded with
highly-motivated people who take this fact to heart.
It was very important to Rob that DTS be ready from the first day after the hurricane hit -on Sunday the 10th- to help their clients in a tangible way if they were having any sorts of problems with any equipment, so that it could be properly inspected and repaired in time for the return of their patients, and lessen the stress of patients who were not able to make their appointments because the doctor's office was closed because of their own personal responsibilities to make and keep their own families safe as it drew closer and closer., and then in the days afterward, when so many formerly simple tasks became much harder and more time-intensive.
As I saw upon my arrival and via numerous conversations with Rob and his team, they were also fortunate in that because they are housed in a very well-constructed building with entrances on its north and south side instead of an east and west orientation, they received no water damage from heavy rains and hurricane-force winds, nor any visible physical wear-and-tear on the building.
The shot above, an action” shot, features the
portable generator that allowed Rob and his dedicated staff at Doctor’s Toy
Store to get some serious business done last week, despite the lack of
electricity, Air Conditioning and Internet services.
As you can see from the photos I took last week, there’d be no point in hooking the portable generator up to provide interior lighting in the office
since that would only increase the existing heat trapped in a building that was
then already lacking proper ventilation, even with the giant fan.
This was the case even
with the very large fan that Rob rented to try to keep everyone cool inside the
office, a fan that for me resembled nothing so much as the large powerful fans South
Florida always saw along the sidelines of the Orange Bowl when the Dolphins and
Hurricanes both still played there… in the 1980’s.
What Rob and his handful of employees did was work out of handful of desks nearest the south entrance to the building because its large windows there lets the largest amount of sunshine in so everyone could fully see what they were doing.
One of the things that I
was most curious about was the extent to which they might’ve already been hearing
from clients about any equipment in their office that was water-damaged, since
water-damaged equipment doesn’t have to be ruined for good.
I know that Rob’s
experienced and knowledgeable technicians are like a combination of veteran
archaeologists and medical engineers chipping away at the recent history of
damage and are usually able to clean, fix and re-purpose equipment so that it
can be the reliable and accurate equipment that doctors and patients need it to
be.
As I think these photos show pretty well, when you are Rob Raymond and you take your responsibilities to your medical clients as seriously as he does, there’s always one more phone call to make.
One more concerned client who needs a bit of reassurance and some positive encouragement that things are under control.
Above: Last week, before
heading home after another crazy day in the new post-Hurricane Irma reality of
South Florida, Doctor's Toy
Store owner and founder Rob
Raymond checks in with his clients on the phone one last time, as
co-CEOs Bailey and Doc relax in front of the large fan hooked up to the
portable generator that kept everyone calm and cool on a very hot and humid
South Florida summer day without electricity, and kept everyone’s cell phones
and laptops properly charged.
Rob's friendly outgoing
personality, quick sense of humor and near-encyclopedic knowledge of medical
equipment old and new is truly dazzling.
That personality of his
goes a long way towards explaining how over a period of just 18 years, he
has TRIPLED the size of his old
showroom, and is continuing to satisfy his clients demand for medical equipment
at discount prices with conscientious, top-quality customer service.
His clients know that
they are his number-one priority.
As is always the case when
I pay a visit to Rob’s rather amazing medical equipment kingdom next to I-95, no
trip there is complete unless I take at least one random photo of a life-size
skeleton, made of plastic.
I always think that I’ll be able to
use the photo later to illustrate a point, or, at least have a photo in reserve
that can be used for some humorous purposes.
And then I completely forget that I have it.
Power Liposuction Systems for Sale
Rob Raymond of Dr's Toy Store brings you a Versus match between the MicroAire VS PowerX Consoles to display their differences when it comes to a Liposuction Procedure. Learn more on Liposuction Machines for sale at the Largest Showroom for Medical Equipment in Florida.
Vaser- Power X Demonstration
Dr. Leibowitz showing off his NEW Power X and Vaser purchased from Drs Toy Store!
https://www.youtube.com/watch?v=HRa9WkJHSMo
Multifunctional Power Procedure Chair
The DTS Table is a very stable structure. Great for most specialties! This is a 4 function medical procedure table which controls height, backrest, and footrest, and seat inclination.
The armrest flips back 180 degrees and headrest is adjustable. The upholstery is high quality which makes it easy to clean.https://www.youtube.com/watch?v=vE9Qy4F6XuI
DTS Multi-Functions Procedure Chair 2
The DTS Table is a very stable structure. Great for most specialties! This is a 4 function medical procedure table which controls height, backrest, and footrest, and seat inclination.
The armrest flips back 180 degrees and headrest is adjustable. The upholstery is high quality which makes it easy to clean
https://www.youtube.com/watch?v=d0hVBhascl4
Rob's friendly outgoing personality, quick sense of humor and near-encyclopedic knowledge of medical equipment old and new goes a long way towards explaining how over a period of just 18 years, he has TRIPLED the size of his original showroom, and is continuing to satisfy his clients demand for medical equipment at discount prices with conscientious, top-quality customer service.
His clients know that they are his number-one priority.
Plucky #SoFL BizMan #RobRaymond of @drstoystore shows what REAL customer service looks like in #HurricaneIrma chaos. https://t.co/MXPTxzCwMW— HallandaleBeachBlog (@hbbtruth) September 25, 2017
Doctor's Toy Store
2512 S.W. 30th Avenue, Hallandale Beach, FL 33009
(954) 457-0075 1(877) DRS-TOYS
(954) 454-3916 FAX
Follow @drstoystore https://tw
Doctor's Toy Store YouTube Channel: https://www.youtube.com/watch?v=nDZSPB0sNmI
*DTS sells and repairs probes
*DTS has leasing and financing programs available
*Weekend and evening hours available by appointment
BUY SELL TRADE REPAIR EXPORT
.
The Dr's Toy Store tour! https://youtu.be/XyC30eFDhgM
Whether approaching the north entrance to Doctor's Toy Store on S.W. 30th Avenue via Pembroke Road, I-95 Exit #19, above, or via Hallandale Beach Blvd., I-95 Exit #19, below, you can't miss the giant American flag!
*SPONSORED POST*
Dave
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