Another day, another #HollywoodFL taxpayer receives POOR SERVICE at Hollywood City Hall -again! Different problem, different day, different city employee giving unsatisfactory service.

Below, another day, another Hollywood taxpayer receiving POOR CUSTOMER SERVICE at Hollywood City Hall -again! Different problem, different day, and different city employee giving completely unsatisfactory service. C'est la même chose, jour après jour. 😡

Why in the year 2026, can Hollywood Water customers STILL not use the Chrome browser on their computer or mobile phone to allow customers to make online payments? 

Why must the City of Hollywood's bureaucracy be so resolutely backwards and customer unfriendly, and why do the five elected officials who are the City Manager's boss meekly accept this year-after-year rather than prod the City manager and Dept. heads to FINALLY enter the 21st Century -and give employees an attitude adjustment?

This all comes to mind today because I happened to come across the following post at Nextdoor today.
Yes, Nextdoor, the very-far-from-perfect default complaint mechanism for frustrated Hollywood and Broward citizens, residents, taxpayers and stakeholders, since both the city and county are generally SO unresponsive to citizens queries/complaints.
Me, of course, well I prefer the more direct approach: to publicly criticize elected officials and bureaucrats to their face, and afterwards to inform a large audience of well-informed people who commiserate, plus assorted South Florida media personalities.

I've never met Annette, per se, but I HAVE met thousands of people just like her in Hollywood.
And so have you.
Yet what's changing at City Hall?

https://nextdoor.com/p/XtCf8x_7ZPQk?utm_source=share&extras=MzA0MDgzNzQ%3D&utm_campaign=1773249008708&share_action_id=ede3bef5-faf1-4e89-852f-d35f10c2ffd1

For the record, according to Google, who owns it, Google Chrome is THE dominant web browser in the USA, holding over 50% to 60% of the market share across all platforms as of early 2026.

Here's what's on the city's own website as of today:

https://www.hollywoodfl.org/m/faq?cat=34#question-335
What Internet browsers are supported for paying my utility bill online?

Microsoft Internet Explorer and Netscape Firefox are the only browsers fully supported by our utility billing online payment web site. Though several browsers have been able to use our Internet payment system in the past, only these two have ever been fully supported. Use caution when accessing our payment system with other web browsers because certain unsupported browsers have been known to cause problems with payments.

So, a city with a 🤑 budget of millions and millions and millions... can't keep up with the times. 🤔

Yet ANOTHER reason we need my friend Cat Uden on the dais!

By the way, because it's not my intent to write more of these sorts of critical government emails than necessary, going forward, I'm going to try to remember to start posting them on my Facebook page, too, something that I probably should have been doing years ago, and not just to my blog or via a Tweet.

Dave

David Bruce Smith 

My blog, now eponymous, , formerly called Hallandale Beach/Hollywood Blog: 

http://www.hallandalebeachblog.blogspot.com/

Twitter: @hbbtruth, https://twitter.com/hbbtruth/with_replies
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